Subject: Refund approval.
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Mon, 14 Sep 2020 04:10:05 -0700 (MST)

Dear Team , 

# 1455103 

Problem Statement : the order return to original / Refund approval. 

Order Date : Aug 11, 2020 
Order ID: 6215297134 
Tracking ID : 46071447273 
Total Price : SAR793.00 

Issue Description : The Customer placed the order on Aug 11, 2020 and shipped from our side on 8/12/20, as the hyper is IN_TRANSIT and Aramex IS Returned to Shipper , 

Case history : The customer reached out to us on 04 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : as the hyper the customer with us from 8/11/20 and this the first order for the customer 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Abdulqader