Subject: RE: Technical Issue "6205766397"
From: Jessie Caparas <[email-masked]>
To: "Vijay mandal (TCS)" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, LMG OMS <[email-masked]>, Sankar T <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 14 Sep 2020 10:16:10 +0000

Thanks @Vijay mandal (TCS)<mailto:[email-masked]> and @Sankar T<mailto:[email-masked]>

From: Vijay mandal (TCS) <[email-masked]>
Sent: Sunday, September 13, 2020 2:23 PM
To: Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; LMG OMS <[email-masked]>; Sankar T <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Technical Issue "6205766397"

Hi Jessie,

Order # 6205766397
Is cancelled as part of LIT SOP.

@Sankar T<mailto:[email-masked]> request you to please cancel in Hybris.

Thanks & regards,

Vijay Mandal
LMG-OMS Support Executive
+91 7003673057
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 13, 2020 3:48 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Technical Issue "6205766397"

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Need your help for this order.

INC0803795

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 11, 2020 1:02 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Technical Issue "6205766397"

External email sender, please take precaution.
Hi Jessie,

Please assist in getting the below order cancelled as the issue has been pending for a long time.

Regards
Shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 6:13:13 PM
Subject: Technical Issue "6205766397"

Hi Team

Problem Statement: Technical Issue

Ticket ID: 1304486

Order Date: Jul 4, 2020
Order ID: 6205766397
Tracking ID: NA

Total Price: SAR 37.00

Issue Description: The Customer placed the order on May 5, 2020, and it is pending since then.

Case History: The customer reached out to us on 15 Jul 2020, and since then the issue has been escalated to the warehouse team and they have told that this order is facing some technical issue.
PFB the attached screenshot of the response from warehouse.

Customer's History: The customer is with us from Feb, 2019.

Assistance Required: We request you to please assist in either shipping and delivering or cancelling the order and close the issue.

Best Regards,
Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com