Subject: RE: Refund approval. 6484001842 / lost order
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 14 Sep 2020 10:12:45 +0000

Hi Shakeeb,

Go ahead with the refund.

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, September 13, 2020 7:34 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval. 6484001842 / lost order

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 11, 2020 3:26:10 PM
Subject: Refund approval.

Hi Team
​
Problem Statement : Refund approval.

Ticket id : 983624
Order Date :Apr 19, 2020
Order ID: 6484001842
Tracking id: S000986963523

Total Price : SAR 520.00

Issue Description: The Customer placed the order on Apr19  2020 and added wrong contact NO while placing it, and did not update the same within 48 hrs from placing the order,   then the order was marked as "DELIVERED" on 15th of May  and the customer confirmed that he did not received it so i have raised to shipa for POD but no POD has been sent to us . However till now the order not delivered to customer as per to the customer.

Case history: The customer reached out to us on 08 of May  and since then the issue was raised to shipa but no action has been taken.

Customer's history : The customer is having 1 orders with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.
​
Thank you for your help!

Best Regards,
Abdulqader

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com