Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Mon, 14 Sep 2020 09:32:55 +0000 (UTC)

Hi Fauzan Musalman,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Hi,</div>
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<div dir="ltr">I have spoken with my bank today and there had been credit to my account of 40.00 for this refund. I have other expected refunds however this one is missing. </div>
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<div dir="ltr">They have asked for you to recheck this again from your end. Please do this and then update me</div>
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<div dir="ltr">Regards</div>
<div dir="ltr">Roy</div>
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<div>On 12 Sep 2020, at 13:47, Splash &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Hi Roy,</div>
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<div dir="ltr">​Thank you for reaching out to us and apologies for the delay in response.</div>
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We are really sorry to hear you have still not received your refund amount in your account however as advised previously, the refund for AED40.00 has been successfully processed from our end on 8/29/20 to your Credit/Debit card used to pay for the order.<br>
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We have seen sometimes the amount does not reflect in your card until the next statement is generated. Please wait for some time and check with your bank in the next statement as the refund should be there in your account.<br>
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If you still are not able to see the refund in your card, please get back to us and provide us with a screenshot of the bank statement for the account which was used to pay for the order.<br>
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Thank you for the patience and understanding. Please reach out to us for any further assistance.
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Your Friends,<br>
The Support Team<br>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1470787