Subject: Re: Knet Refund // On Validation Cancelled Order ID: 8201688779
From: Seeta Seeta <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 14 Sep 2020 00:49:50 -0700 (MST)

Hi Ebrahim, 

The refund has been already processed. 

Payment Transactions 

Time 
Type 
Request id 
Amount 
Transaction status 
Transaction status details 

+ 
	
9/6/20 12:00 AM 
	
CAPTURE 
	
8201688779 
	
KWD34.20 
	
ACCEPTED 
	
COMMUNICATION_PROBLEM 

+ 
	
9/12/20 10:02 PM 
	
REFUND_FOLLOW_ON 
	
8201688779 
	
KWD34.20 
	
ACCEPTED 
	
SUCCESFULL 

Thanks & Regards, 
Seeta Kunwar 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 12 September, 2020 17:26:08 
Subject: Knet Refund // On Validation Cancelled Order ID: 8201688779 

Hi Team, 

Problem Statement : On Validation Cancelled 

Ticket id : 03570055 
Order Date : Sep 5, 2020 
Order ID: [ callto:8397816727 | 8201688779 ] 
Total Price : 34.20 

Issue Description : The Customer placed the order on Sep 5 , 2020 , and it is pending since then, The order was marked as on validation cancelled, However the amount has been captured and till now the refund has not been initiated. 

Regards 
Ebrahim Hageb