Subject: Refund approval "8373420850"
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 13 Sep 2020 23:58:59 -0700 (MST)

Hi Team 
Problem Statement : Refund approval 
Ticket ID : 1419920 

Order Date : Mar 19, 2020 
Order ID : 8373420850 
Return Tracking ID : KWI2020/25010 

Total Price : KWD 8.34 

Issue Description : The Customer placed the order on Mar 19, 2020 , and raised a return request on April 05, 2020, and returned 2 items in 2nd week of June. When escalated to the conloc for refund, they are saying that they have not received these items back. 

Case History : The customer reached out to us on 24 Aug 2020 , and since then the issue has been escalated to the team. 

Customer's History : The customer has placed this order under guest mode. 

Assistance Required : We request you to please assist in refund processing. 
Best Regards, 
Abhishek Sisodia