Subject: Re: approval (Missing item) // 1436042 // 8375115561
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Sun, 13 Sep 2020 21:45:34 -0700 (MST)

Hi team 

Any Update 

Best Regards, 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Tuesday, September 8, 2020 6:33:28 PM 
Subject: approval (Missing item) // 1436042 // 8375115561 

Dear Team, 

Problem Statement: Missing items 
Order Date: Mar 31, 2020 
Order ID: 8375115561 
Tracking ID: 100041040064 
Concept : BABYSHOP 

Assistance Required: Need missing item 

Issue Description: Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side. 
i have raised it to wh for missing item and they replay that we cancelled and ask me to do the refund process but in hyper item not found for create RMA for cancellation 

The missing item is 159925350 - - Vtech Baby Audio Monitor price ( KWD43.90) 

Case history : The customer reached out to us on 30 Aug 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 3/19/2020 and this is his 9th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Ala Aldin