Subject: refund issue case ID ; 1438692
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 13 Sep 2020 20:29:02 -0700 (MST)

Problem Statement: Refund Not Processed 
Order Date : na 
Order ID: na 
Tracking ID: na 
Assistance Required: Need refund for customer. 

customer is claiming that his money got deducted without placing the order 
kindly note that he placed order on 13/06/2020 , and the amount was 588 but as we can see in the screenshot that he shared with us , that the amount was debited on 30/07/220 again 
please find the attachment 

please do needful. 

Best regards 
Ammar Asif