Subject: Re: refund issue case ID ;1405543
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 13 Sep 2020 20:09:36 -0700 (MST)

hi team 
customer does not have any other proof except what he shared before and keep saying that " i do not have any transaction ID 
you guys deducted my money . i want it back" 
he also keeps sending the same screenshot of the deducted amount. 

please suggest me on this case 

regards 
ammar asif 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Ammar Asif" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 7 September, 2020 20:59:34 
Subject: Re: refund issue case ID ;1405543 

Hi Ammar, 

Kindly clarify the exact issue has the customer placed order or not. Also you have to ask customer to share the transaction ID as we can not know deduction without transaction ID. ask customer to contact his bank and share the transaction IDs. 

Regards. 
Fauzan 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 7 September, 2020 13:10:58 
Subject: Re: refund issue case ID ;1405543 

please find attachments. 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Monday, 7 September, 2020 13:09:05 
Subject: refund issue case ID ;1405543 

email ID: [email-masked] 

customer is saying that he did not place order and money got deducted on 30/07/2020 , as per his bank statement. 
1 times money deduction : 487 
2nd time money deduction 468 

please do needful. 

regards 
ammar asif