Subject: refund approval case ID ;1093295
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 13 Sep 2020 19:28:29 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : ​1093295 

Order Date : Mar 28, 2020 

Order ID: 6473821628 

Tracking ID : 290082481684 

Total Price : 194 KSA 

Issue Description : 
The order was placed on Mar 28, 2020 and he raised a return request and he handed over the items to the courier partner on as per the customer , he did not have any return receipt to share. 

items detail: 
162321223 - - Floral Printed A-line Maxi Dress with Pleated Pie Crust Neck SAR72.00 MAX 
162318499 - - Floral Printed Maxi Dress with V-Neck and Bishop Sleeves SAR82.00 MAX 
162087170 - - Textured Mid Waist Culottes with Elasticised Waistband SAR40.00 MAX 

Case history : The customer reached out to us on 26 May 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 6/27/19 and this is his 14th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif