Subject: Re: Refund approval. 6484001842 / lost order
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 13 Sep 2020 08:33:55 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Abdulqader Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Friday, September 11, 2020 3:26:10 PM 
Subject: Refund approval. 

Hi Team 
​ 
Problem Statement : Refund approval. 

Ticket id : 983624 
Order Date :Apr 19, 2020 
Order ID: 6484001842 
Tracking id: S000986963523 

Total Price : SAR 520.00 

Issue Description: The Customer placed the order on Apr19 2020 and added wrong contact NO while placing it, and did not update the same within 48 hrs from placing the order, then the order was marked as "DELIVERED" on 15th of May and the customer confirmed that he did not received it so i have raised to shipa for POD but no POD has been sent to us . However till now the order not delivered to customer as per to the customer. 

Case history: The customer reached out to us on 08 of May and since then the issue was raised to shipa but no action has been taken. 

Customer's history : The customer is having 1 orders with us. 

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help! 

Best Regards, 
Abdulqader