Subject: Re: Technical Issue "6205766397"
From: Sankar T <[email-masked]>
To: "Vijay mandal (TCS)" <[email-masked]>, Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, LMG OMS <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 13 Sep 2020 14:00:02 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,

Mentioned order is cancelled in hybris as well.

Thanks,
Sankar.

From: "Vijay mandal (TCS)" <[email-masked]>
Date: Sunday, 13 September 2020 at 3:53 PM
To: Jessie Caparas <[email-masked]>, Shakeeb Arsalan <[email-masked]>, LMG OMS <[email-masked]>, Sankar T <[email-masked]>
Cc: "seeta.seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Subject: RE: Technical Issue "6205766397"

Hi Jessie,

Order # 6205766397
Is cancelled as part of LIT SOP.

@Sankar T<mailto:[email-masked]> request you to please cancel in Hybris.

Thanks & regards,

Vijay Mandal
LMG-OMS Support Executive
+91 7003673057
[email-masked]

From: Jessie Caparas <[email-masked]>
Sent: Sunday, September 13, 2020 3:48 PM
To: Shakeeb Arsalan <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Technical Issue "6205766397"

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Need your help for this order.

INC0803795

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 11, 2020 1:02 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Technical Issue "6205766397"

External email sender, please take precaution.
Hi Jessie,

Please assist in getting the below order cancelled as the issue has been pending for a long time.

Regards
Shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 6:13:13 PM
Subject: Technical Issue "6205766397"

Hi Team

Problem Statement: Technical Issue

Ticket ID: 1304486

Order Date: Jul 4, 2020
Order ID: 6205766397
Tracking ID: NA

Total Price: SAR 37.00

Issue Description: The Customer placed the order on May 5, 2020, and it is pending since then.

Case History: The customer reached out to us on 15 Jul 2020, and since then the issue has been escalated to the warehouse team and they have told that this order is facing some technical issue.
PFB the attached screenshot of the response from warehouse.

Customer's History: The customer is with us from Feb, 2019.

Assistance Required: We request you to please assist in either shipping and delivering or cancelling the order and close the issue.

Best Regards,
Abhishek Sisodia

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