Subject: Fwd: Refund Not Processed // 1450256 // 6217032247 & 6215190978
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb arsalan <[email-masked]>, fauzan musalman <[email-masked]>, Apoorv <[email-masked]>
Date: Sun, 13 Sep 2020 06:31:34 -0700 (MST)

Dear Team , 

# 07393208 

Problem Statement : Refund approval 

Order Date : Aug 11, 2020 
Order ID: 6215190978 
Tracking ID : 46072094714 
Reference ID: H16E21F 
Total Price : 115 SAR 
concept : SPLASH 

Issue Description : The Customer placed the order on Aug 11, 2020 and Shipping Date from our side is 8/12/2020 , the customer has be return tow items (Printed T-shirt with Round Neck and Short Sleeves) & (Full Length Printed Mid Waist Jog Pants with Pocket Detail) and i i have been check with aramex they said (As per our system, the collection was cancelled as the customer had no shipment to return.) and have check with warehouse they said (Please note that we haven't received this 6215190978 Order from the courier) so plz got approval and help us to close this case . 

Case history : The customer reached out to us on 2 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 9/13/2018 and this is his 50th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

plz check the attachment also 

Regards, 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Saturday, September 5, 2020 2:30:08 PM 
Subject: Refund Not Processed // 1450256 // 6217032247 & 6215190978 

Dear Team , 

# 07404130 
Problem Statement: Refund Not Processed 
Order Date:Aug 19, 2020 
Order ID: 6217032247 
Tracking ID: 46172600073 
RMA: 24070623 
Total Price : 125 SAR 

Assistance Required: Need refund for customer. 
Issue Description: As per the Aramex website the return items has been returned to WH on 08/29/ 2020 and 08/15/2020 and till now the RMA not processed kindly check and process the RMA asap and update us. 

concept : SPLASH 

Case history : The customer reached out to us on 2 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 9/7/2018 and he is old customer with us this order its 50th . 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin