Subject: RE: Reverse Pickup Issue - 6211173698
From: Mohammed Awad MohammedGaily <[email-masked]>
To: ALL RUH OPS - Landmark <[email-masked]>, Murad Alanani <[email-masked]>, "[email-masked]" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Ksaconloc Returns <[email-masked]>, Ritesh Sharma <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 13 Sep 2020 13:06:59 +0000

Dear Aramex Team

We haven’t receive mentioned order from your side , picking up was processed since 09th Aug , kindly check and confirm urgently.

Regards
Gaily
EXT-4650
From: Jessie Caparas <[email-masked]>
Sent: 13 September 2020 15:49
To: Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Ksaconloc Returns <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Ritesh Sharma <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Sisodia <[email-masked]>; [email-masked]; [email-masked]
Subject: RE: Reverse Pickup Issue - 6211173698

@Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]> can you please recheck if we have received this order with item ID 162436591?

@Ritesh Sharma<mailto:[email-masked]> it got picked up and value is SAR 288.

We are asking WH team to recheck.

@Apoorv Joshi<mailto:[email-masked]> if you don’t get a revert today or tomorrow let me know.

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 12, 2020 2:13 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>
Subject: Reverse Pickup Issue - 6211173698

External email sender, please take precaution.
Hi Team,

With reference to Order Number: 6211173698
Return AWB: 46069339083

Item has been picked up from the customer since Aug 9, 2020 and is not delivered to our warehouse as per the tracking yet. We have escalated to Aramex multiple times regarding the same but receiving no response.

Customer has returned the following item: 162436591 - - Lee Cooper Men's Silver Super Metal Strap Chronograph Watch LC06529.350
Refund Value: SAR 288

Please assist in closing this case. Thank you for your help!

Regards,
Apoorv
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