Subject: Re: Payment Issue "KNET"
From: Abhishek Sisodia <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 13 Sep 2020 05:19:21 -0700 (MST)

Hi Team, 

Any update as the customer is still chasing us for the refund amount of KWD 13.80. 

Best Regards, 
Abhishek Sisodia 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, August 30, 2020 1:41:41 PM 
Subject: Payment Issue "KNET" 

Hi Team 
Problem Statement : No transaction History. 
Ticket id : 1415598 

Customer Email ID : [email-masked] 

Total Price : KWD 13.80 
Issue Description : Please note that in this case customer has shared his bank statement in which there has been a payment done on August 03, 2020, for KWD 70.10. But as we have checked, there is no such order history on Hybris. 

PFA the attached bank statement shared by the customer. 

Assistance required : We request you to look into this and close the issue. 
Best Regards, 
Abhishek Sisodia