Subject: Re: KNET // 1340620 /// 8394274873
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 13 Sep 2020 04:58:58 -0700 (MST)

Knet ticket was created on hybris on 10th of Sept, the team should be taking care of the issue soon 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, September 5, 2020 2:59:23 PM 
Subject: KNET // 1340620 /// 8394274873 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED 

Order Date : Jul 27, 2020 
ticket id : No ticket 
Order ID: 8394274873 
Total Price: KWD64 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is NOT captured in Payment Transactions but the customer is demanding refund and he sent us bank statement so we request to check this your priority basis 

plz check the attachment 

Best Regards 
Ala Aldin