Subject: RE: Not shipped order / Refund approval// 8379867702
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 13 Sep 2020 11:22:31 +0000

@Apoorv Joshi<mailto:[email-masked]>

As per finance team, they have refunded July 27.

Check the attached screenshot.

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, September 12, 2020 2:51 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Midhun Madhu <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Not shipped order / Refund approval// 8379867702

External email sender, please take precaution.
Hi Jessie,

Please find the breakdown below concept wise:

Babyshop:
161262681 - - Juniors 4-Piece Cute Marshall Printed Feeding Set - KWD 3.75
118541937 - - Juniors Printed Washable Trainer Briefs - KWD 2.60 - QTY 2
162100302 - - Juniors 3-Piece T-shirt and Shorts Set - KWD 6.00
162006560 - - Playgo Housekeeping Trolley Playset - KWD 8.75
160908254 - - Keenway Play@Home Vacuum Cleaner Role Playing Toy - KWD 8.75

Splash:
162330444 - - Solid 3/4 Leggings with Elasticised Waistband - KWD 2.80
162330430 - - Solid 3/4 Leggings with Elasticised Waistband - KWD 2.80
160168720 - - Full Length Leggings with Elasticated Waistband - KWD 5.60 - QTY 2
159966453 - - Support Bra with Hook and Eye Closure and Broad Adjustable Straps - KWD 9.00 - QTY 2

Total Order Value: KWD 50.05

Please look into it and advise further. Thank you for your help!

Regards,
Apoorv
________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 20 August, 2020 11:58:02
Subject: RE: Not shipped order / Refund approval// 8379867702

@Seeta Seeta<mailto:[email-masked]>

Provide the breakdown of each item and total concept wise.

@Midhun Madhu<mailto:[email-masked]> @ecom cpkuwait<mailto:[email-masked]> @ecom cskuwait<mailto:[email-masked]>

Did we hand over this order to OLM team?

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 19, 2020 5:24 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Not shipped order / Refund approval// 8379867702

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 19, 2020 12:12:05 PM
Subject: Not shipped order / Refund approval// 8379867702

Hi Team,

Problem Statement : Not shipped order / Refund approval.

Order Date : Apr 26, 2020

Order ID: 8379867702

Tracking ID : FP04280002337

Total Price : kwd 50.05

Issue Description : The Customer placed the order on  Apr 26, 2020, and it is pending since then, the issue was escalated to LMG team and the order was updated on the manual refund,

However till now the refund has not been initiated.

Case history : The customer reached out to us on 10 Jun 2020, the tracking ID showing no records and no action has been done after the issue has been escalated and updated on the

manual refund sheet..

Customer's history : the customer first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: MOC complaints 26-Jul-20-Action taken by finance
From: Mohammad Shababe Quamar <[email-masked]>
To: "Rashid Gafoor Kaskar" <[email-masked]>
Cc: Harish Thakor <[email-masked]>, Reddy Prasad <[email-masked]>, Hamad Mattar <[email-masked]>, Malik Ismail <[email-masked]>, Midhun Madhu <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 28 Jul 2020 08:07:03 +0000

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>

Please see the below mention remarks from CS Team.

S.No

Date

Order Number

AWB

AWB Status

Conatct No

Query

WH Comment

CS Comment

Finance Comment

26-Jul

8386777282

97397973

Delay in delivery - To be initiated for cash refund immediately .

knet refund done by finance on 270720 for kd 19.080 as delay in delivery. WH to hold shipment

26-Jul

8389946950

60623338

Delay in delivery - To be initiated for cash refund immediately .

My credit has been blocked

knet refund done by finance on 270720 for kd 46  CS team to block my credit

26-Jul

8379867702

66596665

Delay in delivery - To be initiated for cash refund immediately .

knet refund done by finance on 270720 for kd 50.050  WH to hold delivery

26-Jul

8377177003

99228998

Delay in delivery - To be initiated for cash refund immediately .

knet refund done by finance on 270720 for kd 96.670

26-Jul

8376849142

66080807

Delay in delivery - To be initiated for cash refund immediately .

knet refund done by finance on 270720 for kd 34.110 as delay in delivery. WH to hold shipment

26-Jul

8379941220

66686344

Delay in delivery - To be initiated for cash refund immediately .

knet refund done by finance on 270720 for kd 72.740  as order cancelled

26-Jul

8389150393

50538083

Missing 1 piece

Voucher has been blocked

knet refund done by finance on 270720 for kd 3 . CS team to block RV

26-Jul

8388817652

mr khalil

Delay in delivery - To be initiated for cash refund immediately .

Voucher has been blocked

knet refund done by finance on 270720 for kd 13.75 for part cancelletion . CS team to block RV 13.750

26-Jul

8388671118

51665599

Missing 1 piece

Voucher has been blocked

knet refund done by finance on 270720 for kd 20 for part cancelletion . CS team to block RV 20

26-Jul

8385836504

66700404

Delay in delivery - To be initiated for cash refund immediately .

Voucher has been blocked

knet refund done by finance on 270720 for kd 8.500for part cancelletion . CS team to block RV 8.500

Thanks,

Shababe Quamar

From: Rashid Gafoor Kaskar <[email-masked]>
Sent: Monday, July 27, 2020 6:24 PM
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Harish Thakor <[email-masked]>; Reddy Prasad <[email-masked]>; Hamad Mattar <[email-masked]>; Malik Ismail <[email-masked]>; Midhun Madhu <[email-masked]>
Subject: RE: MOC complaints 26-Jul-20-Action taken by finance

Hi,

Please find the attached file FYR

Thanks

Rashid

From: Mohammad Shababe Quamar
Sent: Monday, July 27, 2020 2:58 PM
To: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>; Hamad Mattar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: Harish Thakor <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: RE: MOC complaints 26-Jul-20-Action taken by finance

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]>

Please share with us order number, so I can raise a ticket to block the RV/Vouchers.

Thanks,

Shababe Quamar

From: Rashid Gafoor Kaskar <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 27, 2020 12:54 PM
To: Hamad Mattar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohammad Shababe Quamar <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>
Cc: Harish Thakor <[email-masked]<mailto:[email-masked]>>; Reddy Prasad <[email-masked]<mailto:[email-masked]>>
Subject: MOC complaints 26-Jul-20-Action taken by finance

Hi,

Please find  the status of below MOC complaint on 26-Jul-20

The orders which were clear for payment we have done KNET refund for those.

CS Team arrange to block RV & My credit for which refund is done.

WH team to block delivery as per remarks as provide details for pending orders.

AWB

AWB Status

Conatct No

Query

WH Comment

CS Comment

Finance Comment

97397973

Delay in delivery - To be initiated for cash refund immediately .

knet refund done by finance on 270720 for kd 19.080 as delay in delivery. WH to hold shipment

96699684

Delay in delivery - To be initiated for cash refund immediately .

order delivered to customer on 26th july

60623338

Delay in delivery - To be initiated for cash refund immediately .

knet refund done by finance on 270720 for kd 46  CS team to block my credit

55511056

Delay in delivery - To be initiated for cash refund immediately .

credit card customer, auto refund will go to customer account when cancelled

66596665

Delay in delivery - To be initiated for cash refund immediately .

knet refund done by finance on 270720 for kd 50.050  WH to hold delivery

99228998

Delay in delivery - To be initiated for cash refund immediately .

knet refund done by finance on 270720 for kd 96.670

55532577

Customer recived only 1 piec (31 kd Baby bed )

WH to confirm if any missing items

99899064

Delay in delivery - To be initiated for cash refund immediately .

KD 22.500 return value. COD order cannot do refund

66080807

Delay in delivery - To be initiated for cash refund immediately .

knet refund done by finance on 270720 for kd 34.110 as delay in delivery. WH to hold shipment

66686344

Delay in delivery - To be initiated for cash refund immediately .

knet refund done by finance on 270720 for kd 72.740  as order cancelled

66686344

Missing 2 pieces

WH to provide details of missing 2 pieces so can do refund

60069471

Youraj refunded the amount 30.000

order amount was kd 18.680. Youraj to clarify

66693033

Youraj refunded the amount 21.050

CS to block rv as youraj did refund of kd 21.050

51511455

Delay in delivery - To be initiated for cash refund immediately .

delivered on 24 mar as per hybris

99600671

Delay in delivery - To be initiated for cash refund immediately .

delivered on 20th april as per hybris

50538083

Missing 1 piece

knet refund done by finance on 270720 for kd 3 . CS team to block RV

mr khalil

Delay in delivery - To be initiated for cash refund immediately .

knet refund done by finance on 270720 for kd 13.75 for part cancelletion . CS team to block RV 13.750

51665599

Missing 1 piece

knet refund done by finance on 270720 for kd 20 for part cancelletion . CS team to block RV 20

66700404

Delay in delivery - To be initiated for cash refund immediately .

knet refund done by finance on 270720 for kd 8.500for part cancelletion . CS team to block RV 8.500

97572505

Delay in delivery - To be initiated for cash refund immediately .

need status of order from WH and the items pending for delivery