Subject: RE: POD request and AWB update// 8379881830
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Midhun Madhu <[email-masked]>, Reddy Prasad <[email-masked]>, Ritesh Sharma <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 13 Sep 2020 11:20:24 +0000

@Midhun Madhu<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

We didn’t get the POD for this.

@Ritesh Sharma<mailto:[email-masked]> please advise if we can refund this order.

This is the customer’s first order with us.

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, September 12, 2020 2:42 PM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Algaili Ahmed <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: POD request and AWB update// 8379881830

External email sender, please take precaution.
Hi Jessie,

Please assist in closing the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 3 September, 2020 13:27:50
Subject: Re: POD request and AWB update// 8379881830

Hi Team,

Problem Statement : POD / Refund approval.

Order Date : Apr 26, 2020

Order ID: 8379881830

Tracking ID : FP04280001887

Total Price : KWD 125.71

Issue Description : The Customer placed the order on  Apr 26, 2020, and as per Hybris the order was delivered on 6/23/20 but the customer claimed he has not

received the order.

The issue was escalated to the LMG team but no reply from their end.

Case history : The customer reached out to us on 10th of May and since then the issue was forwarded to courier team to share us the POD.

Customer's history : The customer's first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Algaily.

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "olm kuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 18 August, 2020 23:35:44
Subject: POD request and AWB update// 8379881830

Hi Team,

Please update us with POD of the below order.

Regards,
Fauzan

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 18 August, 2020 14:57:41
Subject: POD request and AWB update// 8379881830

Hi Team,

Problem Statement: POD request and AWB update.

Order Date: Apr 26, 2020
Order ID: 8379881830
Tracking ID: FP04280001887

Assistance Required: Need Urgent POD

Issue Description: The order was shipped from our side on 28/04/2020 and as per hybris the order delivered to the customer on 23/06/2020 and as per the tracking ID there is no record, the customer claimed he has not received the order. Kindly update us about the order status and if the order was delivered share us the POD.

Regards,
Algaily.

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