Subject: RE: Refund Not Processed////6210825941
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Ksaconloc Returns <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ali Atef <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 13 Sep 2020 10:58:54 +0000

Hi Seeta,

These are the items returned:

From: Seeta Seeta <[email-masked]>
Sent: Saturday, September 12, 2020 10:57 AM
To: Ksaconloc Returns <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ali Atef <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Not Processed////6210825941

External email sender, please take precaution.
Hi Team,

With reference to the order number 6210825941, the customer raised a return request for 1 item and the item has been delivered to our warehouse on 29 Aug 2020 02:00 PM under return tracking number 46072074263. However, the refund has not been processed yet.

We request you to look into this case and assist us with the case, as the customer is chasing us for his refund.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ali Atef" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 12 September, 2020 11:46:25
Subject: Refund Not Processed

Hi Team,

Problem Statement: Refund Not Processed
Order Date : 23/07/2020
Order ID: 6210825941
RMA : 24078345

Assistance Required: Need refund for customer.
Issue Description: The return collection for the below items have been done under tracking ID (46072074263, H16D868) and the customer did not get her refund yet kindly check if the items has been submitted to WH to initiate the refund.

Regards,
Atef

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