Subject: Re: On Validation Cancelled "8395033202"
From: Shakeeb Arsalan <[email-masked]>
To: Abhishek Sisodia <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 13 Sep 2020 03:56:08 -0700 (MST)

Please create ticket on hybris as advised 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, September 13, 2020 3:29:04 PM 
Subject: Re: On Validation Cancelled "8395033202" 

Hi Team, 

Any update as the customer is still chasing us for the refund amount of KWD 38.36. 

Best Regards, 
Abhishek Sisodia 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, August 29, 2020 4:18:00 PM 
Subject: On Validation Cancelled "8395033202" 

Hi Team 
Problem Statement : On Validation Cancelled Pending 
Ticket id : 1378845 

Customer Email ID : [email-masked] 

Order ID: 8395033202 
Order Date: July 31 , 2020 
Order Status: ON_VALIDATION_CANCELLED 
Display Order Status : Pending 

Total Price : KWD 38.36 
Issue Description : The payment has been done but the order was stuck on validation. 

The amount has not been refunded to the customer until now. 

PFA the attached screenshots shared by the customer. 

Assistance required : We request you to look into this and close the issue. 
Best Regards, 
Abhishek Sisodia