Subject: RE: Technical Issue "6205766397"
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 13 Sep 2020 10:17:33 +0000

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Need your help for this order.

INC0803795

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, September 11, 2020 1:02 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Technical Issue "6205766397"

External email sender, please take precaution.
Hi Jessie,

Please assist in getting the below order cancelled as the issue has been pending for a long time.

Regards
Shakeeb

________________________________
From: "Abhishek Sisodia" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 2, 2020 6:13:13 PM
Subject: Technical Issue "6205766397"

Hi Team

Problem Statement: Technical Issue

Ticket ID: 1304486

Order Date: Jul 4, 2020
Order ID: 6205766397
Tracking ID: NA

Total Price: SAR 37.00

Issue Description: The Customer placed the order on May 5, 2020, and it is pending since then.

Case History: The customer reached out to us on 15 Jul 2020, and since then the issue has been escalated to the warehouse team and they have told that this order is facing some technical issue.
PFB the attached screenshot of the response from warehouse.

Customer's History: The customer is with us from Feb, 2019.

Assistance Required: We request you to please assist in either shipping and delivering or cancelling the order and close the issue.

Best Regards,
Abhishek Sisodia

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: Order issue #6205766397
From: Jessie Caparas <[email-masked]>
To: Abhilash Kuttalam <[email-masked]>, Malik Ismail <[email-masked]>, LMG OMS <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Alghamdi Mohammed <[email-masked]>, ArishLaila <[email-masked]>, Maxwhryd Ecom <[email-masked]>, Raghu Pillai <[email-masked]>, Hussain Abdullah Al Ramadan <[email-masked]>
Date: Mon, 20 Jul 2020 11:48:56 +0000

@LMG OMS<mailto:[email-masked]> @Vinodhini Chandrasekaran (TCS)<mailto:[email-masked]>

Please mark this order as NOT PICKED.

INC0803795

From: Abhilash Kuttalam <[email-masked]>
Sent: Monday, July 20, 2020 1:27 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Alghamdi Mohammed <[email-masked]>; ArishLaila <[email-masked]>; Maxwhryd Ecom <[email-masked]>; Raghu Pillai <[email-masked]>; Hussain Abdullah Al Ramadan <[email-masked]>
Subject: RE: Order issue #6205766397

Dear Malik,

The store C&C has been currently disabled due to a technical issue.

Please  process a refund for the order.

Regards,

Abhi

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, July 20, 2020 11:58 AM
To: Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; ArishLaila <[email-masked]<mailto:[email-masked]>>; Maxwhryd Ecom <[email-masked]<mailto:[email-masked]>>; Raghu Pillai <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Order issue #6205766397
Importance: High

External email sender, please take precaution.

Hi Team,

With reference to the order number: 6205766397

Store: Gate# 2, Ground Floor, Nakheel Mall, Al Faisaliyah District, Dammam

Dammam (No Store ID mentioned on cockpit/hybris)

Order placed on July 4, 2020 and the status is still showing ready to ship. Please advise if the order has left the warehouse. If so, please assist in arranging this for pickup on priority.

@Abhilash/alghamdi: Please check with store if they have already received this order.

Thank you for your help!

Regards,

Fauzan