Subject: RE: Late returning/ Refund approval/ 6467451434
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Sun, 13 Sep 2020 10:11:25 +0000

Hi Shakeeb,

It shows refund has been processed.

Anything else required for this case?

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, September 11, 2020 3:47 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Asjad Hussain <[email-masked]>
Subject: Re: Late returning/ Refund approval/ 6467451434

External email sender, please take precaution.

Hi team,

Problem Statement: (Late returning) / Refund approval
Order Date : Feb 27, 2020
Order ID: 6467451434
RMA : 23908293
Tracking ID: 45959597434
pick up reference: F190BC4
Assistance Required: Need refund approval.

Issue Description: as per the pickup reference the return request has been collected by aramex but till now it has not been submitted to the conloc to do the needful and process the refund.

Case history: The customer reached out to us on 12th of June and since then the issue was escalated several times to Aramex to do the needful but no action has been taken.

Customer's history : the customer is with us since August 2019, and is having 6 completed orders with us.

Regards,
Asjad
________________________________
From: "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>, "Ramez Grada" <[email-masked]<mailto:[email-masked]>>, "AbdelKaderS" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 12, 2020 3:36:02 PM
Subject: RE: Late returning/ 6467451434

Dear,

Will check with concerned team and get back to you.

Best Regards
CMT Executive Aramex International – KSA – Riyadh
Tel: +966 920027447
aramex.com

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.twitter.com%2Faramex&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfa60c64d21f64df1156508d85648560c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637354215974919800&sdata=PzcCdO47hwTklagvFzpYHlPFk4PS%2B6dkKhvpsc91ANE%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.facebook.com%2Faramex&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfa60c64d21f64df1156508d85648560c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637354215974919800&sdata=G7mZoWsAWHUpfW7gszGMdTLdY6ePZ9AV%2BNCRnkQvQME%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.linkedin.com%2Fcompanies%2F11516&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cfa60c64d21f64df1156508d85648560c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637354215974929790&sdata=x6rj9CWAn8dbbmVlKIP8nLNqP0F1hROLy9b7iifyRkY%3D&reserved=0>

For a greener planet, please don’t print this email unless necessary.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 12, 2020 11:42 AM
To: ALL RUH OPS - Landmark <[email-masked]<mailto:[email-masked]>>; Abdulrahman Mohamad (SA) <[email-masked]<mailto:[email-masked]>>; Ramez Grada <[email-masked]<mailto:[email-masked]>>; AbdelKader Salameh <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Asjad Hussain <[email-masked]<mailto:[email-masked]>>; escalations dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Late returning/ 6467451434

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Waiting for your action.
Please do the needful, the customer is chasing us.

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>, "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "Ramez Grada" <[email-masked]<mailto:[email-masked]>>, "AbdelKaderS" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 12:22:11 PM
Subject: Re: Late returning/ 6467451434

Hi Team,

With reference to the following AWB & pickup Ref 45959597434;F190BC4 , we request you to submit the collected items to the WH the soonest in order to refund the customer.
the issue has been pending since long time.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 July, 2020 14:25:35
Subject: Late returning/ 6467451434

Hi team,

Problem Statement: (Late returning)
Order Date : Feb 27, 2020
Order ID: 6467451434
Tracking ID: 45959597434
pick up reference: F190BC4
Assistance Required: Need Urgent returning,

Issue Description: The return items have been collected but not returned to the warehouse.
kindly expedite the return so that the refund can be processed.

Regards,
Asjad

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