Subject: RE: Refund approval #8386196491
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Haithm Saeed <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 13 Sep 2020 10:04:47 +0000

Hi Shakeeb,

Please go ahead.

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, September 11, 2020 7:04 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Haithm Saeed <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval #8386196491

External email sender, please take precaution.
Hi Team,

Problem Statement: Missing items / Refund approval

Order Date :Jun 5, 2020
Order ID:8386196491
Tracking ID:202006081617171
Assistance Required: refund approval
Amount to be refunded : KWD 10.75

Issue Description: Customer placed order for 13 items but as per the customer she has only received 9 items,

The missing item is
1-162146095 - - Textured Mocktail Shaker (KWD4.00)
2-161755107 - - Stoneware Mug with Decal (KWD1.75)
3-162155841 - - Slogan Print Bone China Mug with Curved Handle (KWD2.00)
4-162160137 - - Printed Mug with Handle (KWD3.00)

Case history : The customer's reached out to us on June 9th reporting the above items are missing, and since then the issue has been escalated several times to the WH team to check if the order has been shipped fully to the store but they did not get back to us.

Customer's history : it is the first order to the customer with us.

Regards
Shakeeb arsalan

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "Reddy Prasad" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 8, 2020 11:20:55 AM
Subject: RE: Missing items #8386196491

@Midhun Madhu<mailto:[email-masked]> @Reddy Prasad<mailto:[email-masked]>

Please help get a revert on the below.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, August 7, 2020 10:17 PM
To: ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Haithm Saeed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Missing items #8386196491
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 7 August, 2020 18:03:42
Subject: Missing items

Hi Team,

Problem Statement: Missing items
Order Date :Jun 5, 2020
Order ID:8386196491
Tracking ID:202006081617171
Assistance Required: Need missing item
Issue Description: Customer placed order for 13 items but as per the customer she has only received 9 items,

The missing item is
1-162146095 - - Textured Mocktail Shaker (KWD4.00)
2-161755107 - - Stoneware Mug with Decal (KWD1.75)
3-162155841 - - Slogan Print Bone China Mug with Curved Handle (KWD2.00)
4-162160137 - - Printed Mug with Handle (KWD3.00)

Regards
,HAITHM SAEED

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com