Subject: RE: A/c debited - No transaction - Ticket ID 1463581
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Sun, 13 Sep 2020 09:58:40 +0000

Hi,

We have done the refund today

Original Transaction ID202025138393581
IP Address168.187.147.210Batch ID
Transaction Date/TimeSun Sep 13 12:58:05 AST 2020Post Date0913
Transaction ID202025754457126Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******0328Card ExpirationDec , 2022
Transaction Amount31.000Currency Code414
Merchant Track ID159947675000057272Result CodeCAPTURED
Host Response00Authorization Code360599
AVS ResponseCVD2 Validation Repsonse
Reference ID025797000957STAN ID922953
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, September 13, 2020 12:06 PM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>
Subject: Re: A/c debited - No transaction - Ticket ID 1463581

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 7, 2020 7:48:47 PM
Subject: A/c debited - No transaction - Ticket ID 1463581

Hi team,

With reagrds to Ticket ID 1463581, the customer is complaining that his account has been debited but there is no transaction placed. Please find the attachment shared by the customer.

Customer Email: [email-masked]<mailto:[email-masked]>

Kindly assist.

Regards,

Nikhil.

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