Subject: RE: DED Order no 9783217977 AWB 45908361892
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Pankaj Giri <[email-masked]>, Mike Bermingham <[email-masked]>, Saravanan Satapan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shivani Rani <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nitesh Singh <[email-masked]>
Date: Sun, 13 Sep 2020 09:50:27 +0000

Hi Shakeeb,

As previously advised, we can go ahead and compensate the customer.

The same has been communicated to Apoorv already – Ticket ID 1077717

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, September 12, 2020 12:52 PM
To: Akshay Berry <[email-masked]>; Jessie Caparas <[email-masked]>
Cc: Pankaj Giri <[email-masked]>; Mike Bermingham <[email-masked]>; Saravanan Satapan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shivani Rani <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nitesh Singh <[email-masked]>
Subject: Re: DED Order no 9783217977 AWB 45908361892

External email sender, please take precaution.
Hi Team,

Any update on the issue.
the customer is chasing us constantly for the compensation.
Need your advise.

Regards
Shakeeb

________________________________
From: "Akshay Berry" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Pankaj Giri" <[email-masked]<mailto:[email-masked]>>, "mike bermingham" <[email-masked]<mailto:[email-masked]>>
Cc: "saravanan sathappan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 6, 2020 8:12:25 PM
Subject: RE: DED Order no 9783217977 AWB 45908361892

Hi Jessie,

The customer is still unhappy with the situation and she confirmed the marble was not fixed properly to the table and they had to remove one of the nails from it. Eventually she had to ask the maintenance team from her building to help her to fix the same.

@Mike Bermingham<mailto:[email-masked]> Kindly advise as the customer is asking to be compensated for this and she feels her request was ignored and nobody tried to help her to get it fixed.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 31, 2020 1:54 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Pankaj Giri <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Cc: Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: RE: DED Order no 9783217977 AWB 45908361892

Hi @Akshay Berry<mailto:[email-masked]>

Please try again later.

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 31, 2020 1:02 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Pankaj Giri <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Cc: Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: RE: DED Order no 9783217977 AWB 45908361892

Hi Jessie,

No response from the customer.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 31, 2020 10:11 AM
To: Pankaj Giri <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mike Bermingham <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: RE: DED Order no 9783217977 AWB 45908361892
Importance: High

Hi @Pankaj Giri<mailto:[email-masked]>

The customer’s DED complaint is specifically asking for someone to help and fix it.

@Akshay Berry<mailto:[email-masked]> can you please check and confirm with customer if she still needs help?

From: Pankaj Giri <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 30, 2020 5:13 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Mike Bermingham <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: RE: DED Order no 9783217977 AWB 45908361892

Hi Jessie,

The delivery is happened by currier team only, We did not sent any person to fixing the item as well as we have not done this type of exercise earlier.

Thanks & Regards,

Pankaj Giri
DC Operation – UAE
Lifestyle Distribution Center - UAE Operations
Gate No: 35, Land Mark Building
Post Box No :34425, Jabel Ali Industrial Area 1, Dubai
TEL : +971 4 8095499
MOB: +971 0558749097 (CUG)
E : [email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 26, 2020 1:31 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Pankaj Giri <[email-masked]<mailto:[email-masked]>>
Cc: Mike Bermingham <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: RE: DED Order no 9783217977 AWB 45908361892
Importance: High

@Pankaj Giri<mailto:[email-masked]>

Just to confirm, after delivery of parts, did we send someone to help the customer install the table top?

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, August 26, 2020 11:00 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Pankaj Giri <[email-masked]<mailto:[email-masked]>>; Mike Bermingham <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: Re: DED Order no 9783217977 AWB 45908361892

External email sender, please take precaution.
Hi Jessie,

Reminder.

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "Pankaj Giri" <[email-masked]<mailto:[email-masked]>>, "mike bermingham" <[email-masked]<mailto:[email-masked]>>, "saravanan sathappan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 22, 2020 12:31:15 PM
Subject: Re: DED Order no 9783217977 AWB 45908361892

Hi Jessie.

Any update ?

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Pankaj Giri" <[email-masked]<mailto:[email-masked]>>, "mike bermingham" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "saravanan sathappan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, August 9, 2020 4:02:45 PM
Subject: RE: DED Order no 9783217977 AWB 45908361892

@Shakeeb Arsalan<mailto:[email-masked]>

From: Pankaj Giri <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 6, 2020 4:39 PM
To: Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Cc: Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: DED Order no 9783217977 AWB 45908361892

Dear Sir,

Kindly find the attached trail mail, Below said missing parts we had already handed over to Aramex, Also Aramex team confirm us on 4th June they have received the parts and they will arrange delivery as earlier..

Thanks & Regards,

Pankaj Giri
DC Operation – UAE
Lifestyle Distribution Center - UAE Operations
Gate No: 35, Land Mark Building
Post Box No :34425, Jabel Ali Industrial Area 1, Dubai
TEL : +971 4 8095499
MOB: +971 0558749097 (CUG)
E : [email-masked]<mailto:[email-masked]>

Connect with us:- Lifestyleshops.com
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From: Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, June 3, 2020 12:02 PM
To: Saravanan Satapan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fw: DED Order no 9783217977 AWB 45908361892

Saravanan,
Can we arrange for the top to be delivered?

Mike Bermingham
Head of Omni Channel Lifestyle
w:  Lifestyleshops.com
m: +971563692571
t: +97145176532

________________________________
From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: June 3, 2020 11:50 AM
To: Lifestyle Ecom <[email-masked]<mailto:[email-masked]>>; Lifestyle Customer Support <[email-masked]<mailto:[email-masked]>>; Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>
Subject: RE: DED Order no 9783217977 AWB 45908361892

Hi @Mike Bermingham<mailto:[email-masked]>

Please help to get this update.  DED keep following

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 2, 2020 9:51 PM
To: Lifestyle Ecom <[email-masked]<mailto:[email-masked]>>; Lifestyle Customer Support <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Saravanan Satapan <[email-masked]<mailto:[email-masked]>>; Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Subject: DED Order no 9783217977 AWB 45908361892
Importance: High

Hi team,

Please check, customer  received below items without Marble Top,  please let us know if it possible to deliver it to customer .
162126041 - - Metallic Console Table with Marble Top - 117x48x80 cms

Mahmoud

From: Shirin Suseelan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 24, 2020 3:07 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; ALL DXB DOM - Banks e-Commerce <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1077717] - Order no 9783217977

External email sender, please take precaution.
Hi,

We have received one piece under AWB 45908361892 and the same delivered to the customer.

DXB
SHPU<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.aramex.net%2Finfoaxs%2Ftracking_updates_details.asp%3FPINumberID%3D10&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C063201b8934a4f2d6aed08d856f91d91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637354975259283092&sdata=XyYXcOIE2e0WYGcWTPaxf1F1QuVNFiZsVY2GklfACRg%3D&reserved=0>
SINA
1
E19BCC2
C & D
05/19/20 1334
05/19/20 1136

Regards,
Shirin Suseelan

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 24, 2020 2:24 PM
To: ALL DXB DOM - Banks e-Commerce <[email-masked]<mailto:[email-masked]>>; Shahazad Kallittavalappil <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>
Subject: Fwd: [#1077717] - Order no 9783217977

External email: avoid to open links or attachments unless sender is known and content is relevant..

Hi Team,

Problem Statement: Missing item
Order Date : May 18, 2020
Delivery Date: May 20, 2020
Order ID: 9783217977
Tracking ID: 45908361892
Assistance Required: Need missing item

Issue Description: Customer reported that she has not received the full item. She only receive the metallic part of the item and marble part is missing.

The missing item is: 162126041 - - Metallic Console Table with Marble Top - 117x48x80 cms and cost of it is AED 1499

Kindly check and ​update the status of the missing part.

Waiting for your response.

Regards,
Shivani

1077717:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C063201b8934a4f2d6aed08d856f91d91%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637354975259293088&sdata=SnP6jD5hMH1hXjmGa49yenQwK35EnfTWNNIEOeoRCy8%3D&reserved=0>

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com