Subject: RE: Refund Approval 6488260906
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, seeta.seeta <[email-masked]>, Hemyar Nasser <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 13 Sep 2020 09:49:12 +0000

Hi Shakeeb,

Go ahead and refund.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, September 12, 2020 1:04 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Hemyar Nasser <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Refund Approval 6488260906

External email sender, please take precaution.
Hi Team

Gentle reminder.

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 8, 2020 12:28:26 PM
Subject: Re: Refund Approval 6488260906

Hi Team,

Please assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Hemyar Nasser" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 6 September, 2020 20:26:34
Subject: Approval

Hi Team

Problem Statement: Refund approval.

Ticket ID: 1096006
Order Date:  May 2, 2020
Order ID: 6488260906
Tracking ID: S001157145909
below the items and their price. items 1,2,4, from BABYSHOP and item no 3 from SHOEXPRESS..
1-162146737 - - Giggles Dots Print Long Sleeves Shirt and Pyjama Set. SAR59.00
2-162390390 - - Juniors Printed Round Neck T-shirt and Pyjama. SAR32.00
3-162318912 - - Animal Textured Pumps with Stiletto Heels. SAR99.00
4-162294935 - - Juniors Solid Shirt with Long Sleeves and Bow.  SAR65.00

Total Price: SAR 255

Issue Description: This KSA order has been placed on  May 2, 2020, and has been delivered on 5/8/20. the customer complaining that she returned 5 items on 2020-05-04 but the app was showing only one item returned , so customer asked about this issue the guy who picked up the items and he told her thats fine, and there will be refund for all items. the refund of the item which is showing in hypres has been done on 6/1/20, so customer started complaining for refund of the rest of items. we did all the needful escalation but WH confirmed that they did not received the items.

Case history: customer contacted us on 25-05-2020 regarding this order and reporting the same. Requesting for an approval as the case is pending for very long.

Customer's history: Customer shopping from us since 3/24/20 and all orders completed, total value of her orders is SAR 2415.1. customer has no previous/similar case.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Hemyar

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