Subject: RE: Refund approval.6216479472
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Malik Ismail <[email-masked]>, Prakash Iyangar <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haithm Saeed <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 13 Sep 2020 09:44:02 +0000

@Prakash Iyangar<mailto:[email-masked]>

Please advise on the below if we can manually refund.

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, September 12, 2020 7:57 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Haithm Saeed <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval.6216479472

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Haithm Saeed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 6, 2020 3:56:00 PM
Subject: Refund approval.

Problem Statement :  Refund approval.

Ticket id : 1458637
Order Date : Aug 16, 2020
Order ID: 6216479472
Tracking ID : Z1591827

Total Price : SAR488.49

Issue Description : The Customer placed the order on  Aug 16, 2020  , and it is pending since then,  However  according to the courier partner the shipment has been returned to the warehouse but the refund still has not been processed .
Case history : The customer reached out to us  6 Sep  2020   and since then the issue was escalated to the courier partner and the confirmed with us that the order has been returned.

Customer's history : the customer is with us 8/16/20 and this is his  first  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Haitham

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