Subject: RE: amount deduction/ [email-masked] 8200580306
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Sun, 13 Sep 2020 09:21:03 +0000

HI,

Refund done on 9th Sep-20

IP Address168.187.147.210Batch ID-1
Transaction Date/TimeWed Sep 09 12:26:08 AST 2020Post Date0909
Transaction ID202025378215577Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******1227Card ExpirationJul , 2022
Transaction Amount13.000Currency Code414
Merchant Track ID159885810200000054Result CodeCAPTURED
Host Response00Authorization Code488739
AVS ResponseCVD2 Validation Repsonse
Reference ID025397000460STAN ID660689
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, September 13, 2020 12:10 PM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>
Subject: Re: amount deduction/ [email-masked] 8200580306

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 7, 2020 7:51:39 PM
Subject: amount deduction/ [email-masked]<mailto:[email-masked]>

Hi team,

Order: 8200580306
Ticket id:  24410008
The customer is complaining that KWD 13 has been deducted from our side twice while one order NO was there only.
Please check the attachment the customer has shared with us and advise.

kindly check and update us about the same.

Regards,
Asjad.

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