Subject: Re: Refund approval (Late Shipping ) // 1456036 // 6483609060
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 13 Sep 2020 02:02:31 -0700 (MST)

Hi Jessie, 

Can you please assist in getting the following order cancelled as it is pending since Apr 18th and the WH is not replying or taking any action. 

Regards 
Shakeeb 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, September 7, 2020 7:23:54 PM 
Subject: Refund approval (Late Shipping ) // 1456036 // 6483609060 

Dear Team , 

Problem Statement: Refund approval Late Shipping 
Order Date:Apr 18, 2020 
Order ID: 6483609060 
Tracking ID: 648360906023999991 
Total Price : SAR409.75 
concept : max 

Assistance Required: Need refund for customer. 

Issue Description : the customer placed the order on Apr 18, 2020 and till now he didn't receive his order so he emailed us and asking for refund 

Case history : The customer reached out to us on 5 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 4/7/2020 and this is the 3rd order with us . 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin