Subject: Re: Partial order shipped and we are unable to cancel the item
From: Sankar T <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, LMG OMS <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 13 Sep 2020 08:59:05 +0000

Hi @Jessie Caparas<mailto:[email-masked]>,

Needful has been done. Refund will be processed in sometime.

Thanks,
Sankar.

From: Jessie Caparas <[email-masked]>
Date: Sunday, 13 September 2020 at 12:40 PM
To: "Vijay mandal (TCS)" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, LMG OMS <[email-masked]>, Sankar T <[email-masked]>
Cc: "seeta.seeta" <[email-masked]>, Hafizullah Lsm <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Subject: RE: Partial order shipped and we are unable to cancel the item

Hi Team,

A kind reminder.

From: Vijay mandal (TCS) <[email-masked]>
Sent: Wednesday, September 9, 2020 3:18 PM
To: Jessie Caparas <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; LMG OMS <[email-masked]>; Sankar T <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Hafizullah Lsm <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Partial order shipped and we are unable to cancel the item

Hi Jessie,

Mentioned item is cancelled in OMS.

@Sankar T<mailto:[email-masked]> Request you to please cancel it in Hybris as well.

Thanks & regards,

Vijay Mandal
LMG-OMS Support Executive
+91 7003673057
[email-masked]<mailto:[email-masked]>

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 8, 2020 3:31 PM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; LMG OMS <[email-masked]<mailto:[email-masked]>>; Vijay mandal (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Partial order shipped and we are unable to cancel the item
Importance: High

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Cancellation is failing for this item ID 161910655. Please cancel this item ID under order ID 6218047350

INC0847240

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 7, 2020 6:59 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Partial order shipped and we are unable to cancel the item
Importance: High

External email sender, please take precaution.
Hi Jessie,

With reference to order #6218047350
Order Date: Aug 23, 2020

Kindly assist us to cancel the not shipped item on the order to refund for customer. (161910655 - - Marvel Spider-Man Print Slide Slippers / Qty-1)

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 30 August, 2020 16:21:39
Subject: Partial order shipped and we are unable to cancel the item

Hi Team

Problem Statement: Partial order shipped and we are unable to cancel the item

Order Date : Aug 23, 2020
Order ID: 6218047350
Tracking ID: FP08241000755

Assistance Required: Need Urgent cancelation and refund

Issue Description: The order was shipped from our side on 24/08/2020 but the following items:
161910655 - - Marvel Spider-Man Print Slide Slippers ( 2 Qty)
was ordered 2 Qty and as per Hybris, it has been shipped and delivered 1 Qty, so we request that you please do the needful.

Regards
Hafizullah

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