Subject: Re: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions
From: Shakeeb Arsalan <[email-masked]>
To: Rashid Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>, anju john <[email-masked]>, Harish thakor <[email-masked]>
Date: Sun, 13 Sep 2020 01:57:12 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, September 9, 2020 9:41:00 AM 
Subject: Re: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions 

Hi Team 

Problem Statement: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions 

Order Date: Sep 7 , 2020 
Order ID: [ callto:8201896259 | 8201896259 ] 
Total Price: KWD47.95 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis 

Note: 

Now the Customer is complaining that the same amount has been deducted 3 time and he sent for us 3 transection ID: 
1/ 025120003030 
2/ 025133024219 
3/ 025155019345 

so we request please check and do the need full 

Regards 
Hafizullah 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, September 8, 2020 3:27:15 PM 
Subject: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions 

Raised on Zimbra 

Hi Team 

Problem Statement: Order is ON_VALIDATION_CANCELLED but the amount is captured in Payment Transactions 

Order Date: Sep 7, 2020 
Order ID: 8201896259 
Total Price: KWD47.95 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED but the amount is capture in Payment Transactions 
and the customer is demanding refund so we request to initiate the refund on your priority basis 

Regards 
Hafizullah