Subject: Re: Deducted Twice "8202101703"
From: Seeta Seeta <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, [email-masked]
Date: Sun, 13 Sep 2020 01:06:41 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 12 September, 2020 20:57:20 
Subject: Deducted Twice "8202101703" 

Hi Team 
Problem Statement : On Validation Cancelled Pending 
Ticket id : 1467529 

Customer Email ID : [email-masked] 

Order ID: [ callto:8395033202 | 8202101703 ] 
Order Date: Sep 8, 2020 
Order Status: ON_VALIDATION_CANCELLED 
Display Order Status : Pending 

Total Price : KWD 20.20 
Issue Description : The payment has been deducted twice but the order has been pending on validation and no amount has been captured from our end. 

PFA the attached screenshots shared by the customer for the transaction IDs. 

Transaction numbers: 
025220012879 KWD 10.10 
025240012805 KWD 10.10 

Amount: 20.200 KWD 
Date: 8/9/2020 

Assistance required : We request you to look into this and close the issue. 
Best Regards, 
Abhishek Sisodia