Subject: RE: Item quality issue // 9783854622
From: Hamza Hafeez <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Shivani Rani <[email-masked]>
Date: Sun, 13 Sep 2020 05:21:51 +0000

Hi Apoorv,

Please provide the customer with a refund for this item.

Regards,
Hamza Hafeez

Customer Support / e-Commerce Executive
  +971 4 517 3209
[signature_55581850]   +971 50 483 9600

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cc1f72e7b91764c2a25e508d8223fd606%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637297004867798950&sdata=9Vng6Y343y6g6%2FnjHopprpA7KrhC1e5uLLuTPY0tArc%3D&reserved=0>

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, September 12, 2020 11:49 AM
To: Hamza Hafeez <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>
Subject: Item quality issue // 9783854622

External email sender, please take precaution.
Hi Hamza,

Kindly assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "hamza hafeez" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 26 August, 2020 20:59:42
Subject: Re: Item quality issue // 9783854622

Hi Hamza,

Please look into the following issue and advise.

Regards
Shakeeb

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 25, 2020 8:01:17 PM
Subject: Item quality issue // 9783854622

Hi Team,

Ticket number: 1362301

Problem Statement: Item issue

Order Date: May 21, 2020

Delivery Date: May 23, 2020

Order ID: 9783854622

Tracking Id: FP0522001003

Issue Description: The customer reported that she used the item only for once during her flight and it got damaged.
​
Now, she is frustrated as she purchased the shoemart brand item and asking us to forward the case to the higher management as it is a manufacturing fault.
​

The name of the item is 161204897 - - IT Hard Case Printed Luggage Bag with 360 Spinner Wheels and cost of the item is AED 257.
​

Kindly check and advise what we can do in this case.
​

Thank you fr your help!

Regards,

Shivani

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