Subject: Re: Refund approval.6216479472
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haithm Saeed <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 12 Sep 2020 08:56:49 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Haithm Saeed" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Sunday, September 6, 2020 3:56:00 PM 
Subject: Refund approval. 

Problem Statement : Refund approval. 

Ticket id : 1458637 
Order Date : Aug 16, 2020 
Order ID: 6216479472 
Tracking ID : Z1591827 

Total Price : SAR488.49 

Issue Description : The Customer placed the order on Aug 16, 2020 , and it is pending since then, However according to the courier partner the shipment has been returned to the warehouse but the refund still has not been processed . 
Case history : The customer reached out to us 6 Sep 2020 and since then the issue was escalated to the courier partner and the confirmed with us that the order has been returned. 

Customer's history : the customer is with us 8/16/20 and this is his first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Haitham