Subject: Re: Missing items/ 6215615096
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, asjad hussain <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, sree adhikessavan <[email-masked]>
Date: Sat, 12 Sep 2020 06:23:12 -0700 (MST)

Hi Team, 

Need your advise in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "ArishLaila" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "Ramesh Gottimukkala" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "asjad hussain" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Sent: Tuesday, 25 August, 2020 18:19:56 
Subject: Re: Missing items/ 6215615096 

Hi Team, 

With reference to the order number 6215615096, the contacted us complaining that he placed the order for 161773294 - - Metallic Chair with Velvet Upholstery - 55x55x87 cms 2 quantity. However, as per the customer, he only receives 1 quantity. 

As per our hybris we have delivered all the items including the 161773294 - - Metallic Chair with Velvet Upholstery - 55x55x87 cms in 2 quantity under tracking number Z1564781, so we request you to look into this concern and assist us with the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Tuesday, August 25, 2020 4:35:37 PM 
Subject: Missing items/ 6215615096 

Hi team, 

Problem Statement: (Missing items) 
Order Date : Aug 13, 2020 
Order ID: 6215615096 
Tracking ID: Z1564781 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 5 items but as per the customer he/she has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side. 

Customer history: 1 ITEMS OUT OF 5 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is ​ 161773294 - - Metallic Chair with Velvet Upholstery - 55x55x87 cms quantity (1) SAR349 

Regards, 
​Asjad