Subject: New Reply Received - Re: Order confirmed!
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Sep 2020 11:25:23 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Re: Order confirmed!  Ticket comment <div>Dear "Friends"<br>
    </div>
    <div>I'm very disappointed in such resolution of my simple request to
      cancel the order which was sent BEFORE you dispatched the order.
      For your information, 2 of your representatives (delivery driver
      and by phone) confirmed to me it's OK to reject delivery which
      will result in my order being cancelled and my money will be
      returned within 2 weeks. Now, having such unpleasant experience I
      am considering sharing it in social media unless my request is <u><b>resolved
          properly</b></u>. <br>
    </div>
    <div>Regards<br>
      Szymon <br>
    </div>
    <div class="moz-cite-prefix"></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 9/12/2020 12:58, Centrepoint wrote:<br>
    
    </div>
<blockquote>
      
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            <div>Hi Szymon,</div>
            <div>
<br>
            </div>
            <div dir="ltr">Thank you for reaching out to us and
              apologies for the delay in response.<br>
              <br>
              We would have loved to help you with this however we would
              like to inform you that once the order is placed, it is
              not possible for us to change any details. <br>
              <br>
              We apologise for any inconvenience and would request you
              to please visit the store to collect the order. <br>
              <br>
              Thank you for the understanding. Feel free to get in touch
              with us for further assistance.<br>
              <br>
              Your Friends,<br>
              The Support Team<br>
            </div>
          </div>
        </div>
        
      </div>
    </blockquote>
  </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1470811