Subject: Re: POD request and AWB update// 8379881830
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 12 Sep 2020 03:42:19 -0700 (MST)

Hi Jessie, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 3 September, 2020 13:27:50 
Subject: Re: POD request and AWB update// 8379881830 

Hi Team, 

Problem Statement : POD / Refund approval. 

Order Date : Apr 26, 2020 

Order ID: 8379881830 

Tracking ID : FP04280001887 

Total Price : KWD 125.71 

Issue Description : The Customer placed the order on Apr 26, 2020, and as per Hybris the order was delivered on 6/23/20 but the customer claimed he has not 

received the order. 

The issue was escalated to the LMG team but no reply from their end. 

Case history : The customer reached out to us on 10th of May and since then the issue was forwarded to courier team to share us the POD. 

Customer's history : The customer's first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards, 
Algaily. 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "olm kuwait" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "midhun madhu" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 18 August, 2020 23:35:44 
Subject: POD request and AWB update// 8379881830 

Hi Team, 

Please update us with POD of the below order. 

Regards, 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 18 August, 2020 14:57:41 
Subject: POD request and AWB update// 8379881830 

Hi Team, 

Problem Statement: POD request and AWB update. 

Order Date: Apr 26, 2020 
Order ID: 8379881830 
Tracking ID: FP04280001887 

Assistance Required: Need Urgent POD 

Issue Description: The order was shipped from our side on 28/04/2020 and as per hybris the order delivered to the customer on 23/06/2020 and as per the tracking ID there is no record, the customer claimed he has not received the order. Kindly update us about the order status and if the order was delivered share us the POD. 

Regards, 
Algaily.