Subject: Re: Refund Issue - 8374077018
From: Shakeeb Arsalan <[email-masked]>
To: Reddy Prasad <[email-masked]>, Jessie Caparas <[email-masked]>, Rashid Kaskar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Ala Hamood <[email-masked]>, midhun madhu <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 12 Sep 2020 02:17:52 -0700 (MST)

Hi Team, 

Please advise, has the refund been initiated. 
Need your assistance to close the below case as it is pending since long time 

Regards 
shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Reddy Prasad" <[email-masked]>, "Jessie Caparas" <[email-masked]> 
Cc: "Rashid Kaskar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ala Hamood" <[email-masked]>, "midhun madhu" <[email-masked]> 
Sent: Sunday, August 9, 2020 12:20:36 AM 
Subject: Re: Refund Issue - 8374077018 

Hi Team, 

Kindly find the below account details as shared by customer. 

Account holder’s name: SHAABAN A A SHEBL 
The bank’s name: Ahli United Bank Kuwait 
Branch: Salmyia 
Account number: 63010715 
IBAN: KW13BKME0000000000000063010715 
Account type: AL MUTAHED SALARY-KWD 

Thank you for your help. 

Regards, 
Fauzan 

From: "Reddy Prasad" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ala Hamood" <[email-masked]>, "midhun madhu" <[email-masked]> 
Sent: Friday, 7 August, 2020 00:25:17 
Subject: RE: Refund Issue - 8374077018 

Dear Jessie 

Please arrange to get customer account details to transfer 

Regards 

Reddy Prasad 

From: Rashid Gafoor Kaskar <[email-masked]> 
Sent: Thursday, August 6, 2020 4:55 PM 
To: Jessie Caparas <[email-masked]>; Apoorv Joshi <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ala Hamood <[email-masked]>; Midhun Madhu <[email-masked]>; Reddy Prasad <[email-masked]> 
Subject: RE: Refund Issue - 8374077018 

Hi, 

We have received KD 21.470 from Posta Plus. 

We cannot do online refund to customer as its COD customer. 

In this case either customer can come in nearby stores and collect cash within 3 working days or else can provide bank details and we can deposit money in customer account in 7 working days. 

Kindly update how customer needs refund so we can arrange accordingly. 

Thanks 

Rashid 

From: Jessie Caparas 
Sent: Tuesday, August 04, 2020 1:19 PM 
To: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ala Hamood < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund Issue - 8374077018 
Importance: High 

[ mailto:[email-masked] | @Reddy Prasad ] [ mailto:[email-masked] | 
@Midhun Madhu ] [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] 

Please check and advise on the below. 

Payment collected by Postaplus team. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 4, 2020 5:26 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ala Hamood < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund Issue - 8374077018 

External email sender, please take precaution. 

Hi Team, 

With reference to the ticket ID: 1206005 

Order number #8374077018 

RMA:33968711 

The customer placed the order on Mar 24, 2020 as cash and delivery and received a link from Postaplus to pay for the order for the amount of KWD 21.47. The order was NDR and now the RMA that is being processed is with no refund value. Please find attached screenshot of payment shared by the customer for the same order. 

Please look into this and assist. Thank you for your help! 

Regards, 

Apoorv 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 3 August, 2020 18:17:51 
Subject: Fwd: approval for missing items // 1206005 //8374077018 

hi team 

this bank statement of the customer that showing the amount 

plz check 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "fauzan musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 3, 2020 6:04:01 PM 
Subject: Fwd: approval for missing items // 1206005 //8374077018 

hi team 
i have send the customer thane we need his transaction screenshot and waiting for him but 

in the hyper showing that its NDR and there is RMA 

plz check the hyper and guide me 

regards 
Ala aldin 

From: "Apoorv" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "fauzan musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 2, 2020 9:53:59 PM 
Subject: Re: approval for missing items // 1206005 //8374077018 

Hi Ala, 

Ask customer to share the Banks Statement and the transaction showing the amount paid to Posta Plus. Also, ask him to share a screenshot of the email/.SMS where he received message from postaplus to pay for it online. Once you have that share it by replying on this. 

Regards, 
Apoorv 

From: "Ala Hamood" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 2 August, 2020 21:39:22 
Subject: approval for missing items // 1206005 //8374077018 

Hi Team, 

#1206005 

With reference to order number #8374077018 
RMA:33968711 

the customer raised the order on Mar 24, 2020 as cash and delivery and he said that contact with postaplus and u send him link to pay for the order and he paid KWD 21.47 and after that his order NOT_DELIVERED can u plz solve the refund issue with postaplus and help me to close the case asp as its pending for long time. 

case history : Apr 1, 2020 
customer history : first order with us as hyper 

Regards, 
Ala Aldin 

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