Subject: Re: Late shipped order / cancellation "6489129331"
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Sisodia <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 12 Sep 2020 01:46:31 -0700 (MST)

+Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, September 11, 2020 2:38:37 PM 
Subject: Re: Late shipped order / cancellation "6489129331" 

Hi Jessie, 

Please assist in getting the below order cancelled as it's pending for a long time, without any action has been taken. 

Regrads 
Shakeeb 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, September 2, 2020 5:52:34 PM 
Subject: Refund approval "6489129331" 

Hi Team 
Problem Statement : Refund approval 
Ticket ID : 1194137 

Order Date: May 5, 2020 
Order ID: 6489129331 
Tracking ID: 648912933122999991 

Total Price : SAR 491.7 

Issue Description : The Customer placed the order on May 5, 2020 , and it is pending since then. 

Case History : The customer reached out to us on 12 Jun 2020 , and since then the issue has been escalated to the warehouse team but no response has been received as of yet. 

Customer's History : The customer has placed his 5 orders till now with us. 

Assistance Required : We request you to please assist in either shipping and delivering or cancelling the order and close the issue. 
Best Regards, 
Abhishek Sisodia