Subject: Re: Product Stock Issue - 8399408482
From: Apoorv Joshi <[email-masked]>
To: Hamza Hafeez <[email-masked]>
Cc: Smk Inventorycontroller <[email-masked]>, Ratheesh Raj <[email-masked]>, Priyank Garg <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 12 Sep 2020 00:46:56 -0700 (MST)

Hi Hamza, 

Kindly update on the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Hamza Hafeez" <[email-masked]> 
Cc: "Smk Inventorycontroller" <[email-masked]>, "Ratheesh Raj" <[email-masked]>, "Priyank Garg" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 11 September, 2020 16:52:49 
Subject: Re: Product Stock Issue - 8399408482 

Hi Hamza, 

Kindly check and advise if the same is updated for the stock on website as well. As per Amjad, the qty has been transferred. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Smk Inventorycontroller" <[email-masked]> 
To: "Hamza Hafeez" <[email-masked]> 
Cc: "Ratheesh Raj" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Priyank Garg" <[email-masked]> 
Sent: Thursday, 10 September, 2020 20:38:15 
Subject: RE: Product Stock Issue - 8399408482 

Hi Hamza, 

As per the below mail, BT transferred already done, please crosscheck from your end. 

    * Item Code: 161007705 
    * Qty: 02 

Regards, 

Amjad. 

Mobile: +965 9723-6695. 

Tel: +965 22909909 - EXT :1221. 

From: Hamza Hafeez <[email-masked]> 
Sent: Wednesday, September 09, 2020 2:07 PM 
To: Smk Inventorycontroller <[email-masked]> 
Cc: Ratheesh Raj <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Product Stock Issue - 8399408482 

Hi Amjad, 

The stock can be taken in from stores, however to balance the false inventory in the e-commerce warehouse we will first need a book transfer of the 2 units qty. to be made towards the retail warehouse 

Regards, 

Hamza Hafeez 

Customer Support / e-Commerce Executive 

+971 4 517 3209 

+971 50 483 9600 

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CSmk.Inventory%40landmarkgroup.com%7Cda30a544b28e45aeed8b08d854b0702b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637352464053218604&sdata=u%2B%2Bhob2LV%2FrITXVRzQ3We1KHOkwmUmzBbu4NEs5DZKk%3D&reserved=0 ] 

From: Smk Inventorycontroller < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 09, 2020 3:02 PM 
To: Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Ratheesh Raj < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Product Stock Issue - 8399408482 

Hi Hamza, 

We have these item code in our store, shall I transfer to warehouse. Please confirm. 

	

Group Name 	

Department 	

Class Name 	

All-Brands 	

VPN 	

Color Detail 	

Item Color 	

Season Name 	

Item Code 	

Barcode 	

Item Size 

SM-Mens 	

Shoes 	

Casual Slip On 	

SM-SHOEMART 	

8078-01 	

TAN 	

BROWN 	

SM-AW-2019 	

161007705 	

6292262152410 	

40EU6.5UK 

Regards, 

Amjad. 

Mobile: +965 9723-6695. 

Tel: +965 22909909 - EXT :1221. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 09, 2020 12:23 PM 
To: Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Smk Inventorycontroller < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Ratheesh Raj < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Chester Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Product Stock Issue - 8399408482 

External email sender, please take precaution. 

Dear Hamza, 

Please advise if there is any update on the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Hamza Hafeez" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Smk Inventorycontroller" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Ratheesh Raj" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "chester dsouza" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 6 September, 2020 11:21:34 
Subject: RE: Product Stock Issue - 8399408482 

Hi Amjad, 

With reference to the below complaint, please can you balance the inventory for item 161007705 in the e-comm location as there is physically no stock for this item available in the location. 

Thanks, 

Hamza Hafeez 

Customer Support / e-Commerce Executive 

+971 4 517 3209 

+971 50 483 9600 

Landmark Tower, Dubai Marina, Dubai PO Box 25030, United Arab Emirates 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CSmk.Inventory%40landmarkgroup.com%7Cda30a544b28e45aeed8b08d854b0702b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637352464053228605&sdata=orN9EtAd0kROgc%2Fi0INM2c7%2FkhriaU2UbRNkZrxIuhc%3D&reserved=0 ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 04, 2020 11:26 AM 
To: Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Product Stock Issue - 8399408482 

External email sender, please take precaution. 

Dear Hamza, 

With reference to the order number: 8399408482 

Customer placed an order for the following item: 161007705 - - Textured Loafers with Slip-On Closure which was then cancelled due to Nil Pick/Out Of Stock. Customer is now complaining that they are fine if the item is out of stock but the same is not reflecting on the website due to which they feel cheated. 

Please find the link of the item: [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.shoemartstores.com%2Fkw%2Fen%2FMen%2FFootwear%2FShoes%2FMen%2527s-Casual-Shoes%2FSHOEMART-Textured-Loafers-with-Slip-On-Closure%2Fp%2F8078-01TAN&data=02%7C01%7CSmk.Inventory%40landmarkgroup.com%7Cda30a544b28e45aeed8b08d854b0702b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637352464053228605&sdata=DnUX6QUCfjRq54gx7WrHsA9p5bjCYEDeM3Ew%2BFnPkNQ%3D&reserved=0 | 
https://www.shoemartstores.com/kw/en/Men/Footwear/Shoes/Men%27s-Casual-Shoes/SHOEMART-Textured-Loafers-with-Slip-On-Closure/p/8078-01TAN ] 

Customer's screenshot and screenshot from website is attached. Kindly assist in looping the concerned team to update the stock on website for the same. 

Thank you for your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CSmk.Inventory%40landmarkgroup.com%7Cda30a544b28e45aeed8b08d854b0702b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637352464053238600&sdata=qX0tpeMqFGG4slRdWJmnBZrBa4sKmQHAm3ryqqLqMHs%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com