Subject: RE: Missing items // 1394714 // 6215882919
From: Malik Ismail <[email-masked]>
To: seeta.seeta <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 12 Sep 2020 07:24:53 +0000

Hi Seeta,

Shipment showing collected by two different customers. Please confirm with customer.

From: Seeta Seeta <[email-masked]>
Sent: Saturday, September 12, 2020 10:42 AM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Missing items // 1394714 // 6215882919

External email sender, please take precaution.
Hi Team,

With the reference to the order number 6215882919, the customer placed the order for 7 items and as per Hybris all the items have been delivered to the customer. However, the customer is claiming that he didn't receive 1 item which is 161359974 - - Juniors Walt 2-in-1 High Chair SAR 119.

The case has been already escalated to the concerned team but we didn't receive any update from them, we request you to provide us the refund approval for the same.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 11 September, 2020 12:19:02
Subject: Re: Missing items // 1394714 // 6215882919

Hi team

Any Update

Best Regards,
Ala Aldin
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 8, 2020 7:53:18 PM
Subject: Missing items // 1394714 // 6215882919

Dear Team,

Problem Statement: Missing items
Order Date: Aug 14, 2020
Order ID: 6215882919
Tracking ID: 46071764034

Assistance Required: Need missing item
Issue Description: Customer placed order for 7 items but as per the customer she has only received 6 items, Under the consignment details we can see that all 7 items has been shipped/Delivered from our side.

The missing item is 161359974 - - Juniors Walt 2-in-1 High Chair  price 119 SAR

Best Regards,
Ala Aldin

Case history : The customer reached out to us on  16 Aug 2020  and I have escalated it to wh 3 times since then no action has been taken on the issue.

Customer's history : this is his 1st order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Ala Aldin

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