Subject: New Reply Received - Re: We’ve received your online return request.
From: Splash <[email-masked]>
To: [email-masked]
Date: Sat, 12 Sep 2020 06:58:28 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Re: We’ve received your online return request.  Ticket comment <div>
<div dir="auto">May I change the return products for the correct size not a refund ??</div>
<div dir="auto">Thanx</div>
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<div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Thu, 10 Sep 2020 at 10:54 AM Dr Asmaa &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<div><div dir="auto">Hello ,</div></div>
<div dir="auto">May I change the return products for the correct size not a refund ??</div>
<div dir="auto">Thanx</div>
<div>
<br><div class="gmail_quote">
<div dir="ltr" class="gmail_attr">On Thu, 10 Sep 2020 at 10:52 AM Splash Fashions &lt;<a href="mailto:[email-masked]" target="_blank" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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										Here’s what you need to do next.
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									<a href="https://www.splashfashions.com/sa/en?utm_source%3Dhybris%26utm_medium%3Demail%26utm_campaign%3Dreturn_initiation_SA_en" style="display:inline-block" target="_blank" rel="noreferrer">
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												<td colspan=" 2" style="padding:15px 0 0 0">Download
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												<a href="https://itunes.apple.com/ae/app/id1157403562" style="text-decoration:none;color:#202020" target="_blank" rel="noreferrer">iPhone</a>
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<div style="font-family:Helvetica,Arial,sans-serif;font-size:24px;margin:0;padding:0;text-align:left;font-weight:bold;color:#202020;line-height:32px">Thank you for submitting your return request</div>
<div style="font-family:Helvetica,Arial,sans-serif;font-size:16px;margin:0;padding:10px 0 0 0;line-height:22px;text-align:left;font-weight:normal;color:#202020">
Hi Dr Asmaa, you’re almost there! You can finish returning these products in a few easy steps:
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/pick-up.png">
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                                 <h4 style="margin:0;font-size:18px">1. Confirm your pick-up</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">Our courier partner will call you to arrange your return pick-up. Your pick-up should take place in 2-5 business days.</div>
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                                 <h4 style="margin:0;font-size:18px">2. Box up your return</h4>
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                                                                  Wrap and seal your products in their original packaging, and ensure that all tags are intact.
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/return.png">
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                                 <h4 style="margin:0;font-size:18px">3. Hand over your return</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">Hand over the package to our courier partner and they will give you an acknowledgement receipt.</div>
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                                    <img src="https://i1.lmsin.net/website_images/ae/static-pages/returns/refund.png">
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                                 <h4 style="margin:0;font-size:18px">4. Receive your refund</h4>
                                 <div style="margin:10px 0 0 0;font-size:15px;line-height:19px">
                                                                  Your products will take 2-5 business days to reach our warehouse. It will take us 1-2 business days from the time we receive your return to conduct a quality check and issue your refund.
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                        <h4 style="margin:0;font-size:18px">Here's how your refund works:</h4>
                        <ul style="padding-left:15px">
                            <li style="margin:10px 0 0 0;font-size:15px;line-height:19px">If you’ve paid by Cash on Delivery, your refund will be credited to your My Credit balance under your account.</li>
                            <li style="margin:10px 0 0 0;font-size:15px;line-height:19px">Refunds to your Credit Card or Debit Card may take 7-14 business days to process.</li>
                                                        <li style="margin:10px 0 0 0;font-size:15px;line-height:19px">Refunds for any Shukrans, Gift Cards or Return Vouchers you've spent will also be credited to your My Credit balance.</li>
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<strong>Write us an email now</strong>, we'll get back to you as fast as we can.</div>
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<strong>Call us on 800-111-10CP (800-1111027).</strong> <br>7 days a week, 24 hours a day</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1471059