Subject: New Reply Received - My Account
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Sep 2020 06:48:28 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  My Account  Ticket comment <div>Good Morning </div>
<div id="yMail_cursorElementTracker_1599893018069"><br></div>
<div id="yMail_cursorElementTracker_1599893018198">Sorry for the delay ,as per u r instruction I reinstalled application two times .But still it shows same problem. Here I am attached the <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId914bb338-c655-4cfa-b6a7-ba84f0e1b4f2" class="inline-image-global inlined-image-cid-914bb338-c655-4cfa-b6a7-ba84f0e1b4f2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0NjY3MDM5MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.qTxq9L5QnNUtF9RexrTI2ld81ve--LoFG4-dERtdBj8" style="width:100%;max-width:800px"><br>
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<div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId4843df87-a20b-4433-914b-6f8bd3426de5" class="inline-image-global inlined-image-cid-4843df87-a20b-4433-914b-6f8bd3426de5" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0NjY3MDM5MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.R2o8kYfFVya_WXpBPNkrq2St--QVvH-H-GNkDrrIClY" style="width:100%;max-width:800px"><br>
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<br><br>screen shot pls check for u reference <br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Fri, 11 Sep 2020 at 6:26 pm, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv7542064572"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 1468599</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 1468599<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<span>-</span>——</div>
<div dir="ltr">Fauzan Musalman : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Reji,</div>
<div dir="ltr">
<br>Thank you for reaching out to us, apologies for the delay in response.<br><br>We are really sorry to hear that you are not able to open the app due to an error on the app. We can completely understand how disappointing something like this can be. This may happen due to a number of issues with the app or website however we have seen this getting fixed with some simple steps.  <br><br>You can simply  uninstall the app. You can then re-install the app with the latest version and the issue should be fixed. If you still face the same error, please take a screenshot of the error page and attach it with the email you send us and we will ensure this gets fixed at the earliest.<br><br>Thank you for all the patience and understanding, apologies for the inconvenience. Please reach out to us for any further assistance.<br> <br>Your Friends,<br>The Support Team<br>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1468599