Subject: Re: Knet refund issue case ID: 1472615
From: Seeta Seeta <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 11 Sep 2020 23:45:16 -0700 (MST)

ammar asif, what is the issue here. We have already provided the training regarding the same then why still you are escalating the case. 

Can't you see on the Hybris there is already a ticket created and it was on 9/9/20, so you should have to wait and inform the customer that the concern has been shared with the relevant team. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 12 September, 2020 11:53:23 
Subject: Knet refund issue case ID: 1472615 

Problem Statement: Refund Not Processed 
Order Date : 09-Sep-2020 
Order ID: 8202289520 
Ticket ID:03566086 
Assistance Required: Need refund for customer. 

The order was placed on 09-Sep-2020 but his order got cancelled on validation and money not credited yet 
please do needful. 

Best regards 
Ammar Asif