Subject: RE: Refund approval./6208770672
From: Malik Ismail <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 12 Sep 2020 05:47:40 +0000

Hi Shakeeb,

Please go ahead with refund.

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, September 11, 2020 4:07 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Asjad Hussain <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund approval./6208770672

External email sender, please take precaution.
Hi Team

Kindly assist regarding the following concern.

Regards
Shakeeb
________________________________
From: "Asjad Hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 3, 2020 11:12:22 AM
Subject: Refund approval./6208770672

Hi Team

Problem Statement :  Refund approval.

Ticket id : 1326724

Order Date : Jul 15, 2020

Order ID: 6208770672

Tracking ID :  S001945332639

Total Price : SAR527.00

Issue Description : The Customer placed the order on Jul 15, 2020 , and it is pending since then,  on 7/18/20  the order was marked as delivered, However the customer is claiming  that he has not received the order and while tracking we find the status as Package Returned.
Case history : The customer reached out to us on  24 Jul 2020   since then the issue was escalated to the courier team many a times  but they keep saying that The shipment is set to be returned to your side due to aging and no action is being taken.

Customer's history : the customer is with us since 7/15/20  and this is his  first  order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Asjad

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