Subject: Re: LSM Ticket Back logs as of September 2
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Mohd Imran <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, deeksha <[email-masked]>
Date: Fri, 11 Sep 2020 10:04:41 -0700 (MST)

Hi Jessie, 

PFA, we have closed what needed to be closed and followed up on the rest of the cases & added the remarks. 
Please check and advise. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "jessie caparas" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, September 10, 2020 7:01:51 PM 
Subject: Re: LSM Ticket Back logs as of September 2 

Hi Jessie, 

I will prepare 1 single sheet for all the pending cases ( May - July ), which content the reason for pendency. So we can close/resolve them as per your suggestion. 

Will share the sheet by tomorrow evening. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "deeksha" <[email-masked]> 
Sent: Thursday, 10 September, 2020 18:47:07 
Subject: RE: LSM Ticket Back logs as of September 2 

Hi Apoorv, 

Would suggest that you let the team leads bifurcate the issues for the back logs. 

You would need to check if the delay is coming from a specific internal team or if it’s with the agent then accordingly we can send them to the respective team who might be causing the delay to close such cases. 

From: Apoorv Joshi <[email-masked]> 
Sent: Thursday, September 10, 2020 9:49 AM 
To: Mohd Imran <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; saurabh <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; deeksha <[email-masked]>; Jessie Caparas <[email-masked]> 
Subject: Re: LSM Ticket Back logs as of September 2 

External email sender, please take precaution. 

Hi Imran, 

PFA the sheets for the Backlogs which are still pending to close and require further assistance. 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 9 September, 2020 18:59:07 
Subject: Re: LSM Ticket Back logs as of September 2 

Hi Imran, 

We have already worked on most of the cases and was able to close few of them, rest of the cases are still pending on third party and we are working to close them asap. Please allow me some time and I will share the sheet with you which contains the cases which are still pending to close and require further assistance. 

Thanks and Regards, 

Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 9 September, 2020 18:04:42 
Subject: RE: LSM Ticket Back logs as of September 2 

Hi Team, 

Still there are total 138 tickets in both groups for months of May, June and July. 

Kindly get these closed on priority. 

Attaching raw file as well. 

	

LSM 		

LSM 2 

Month 	

Count of Tickets 		

Month 	

Count of Tickets 

May 	

15 		

May 	

22 

Jun 	

20 		

Jun 	

37 

Jul 	

25 		

Jul 	

19 

Aug 	

503 		

Aug 	

319 

Sep 	

2066 		

Sep 	

151 

Grand Total 	

2629 		

Grand Total 	

548 

Thanks & regards 

Imran 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 6, 2020 2:08 PM 
To: Saurabh < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: LSM Ticket Back logs as of September 2 

External email sender, please take precaution. 

Hi Sir, 

I will prepare the sheet and will share with you the sheet by Monday. 

Thanks & Regards, 
Seeta Kunwar 

From: "Saurabh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] >, "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 6 September, 2020 14:16:36 
Subject: Re: LSM Ticket Back logs as of September 2 

Seeta 

Pls give me detailed drill down for these backlogs 

I need detailed report agent wise, problem wise, pending with, aging. 

Please have it ready for me by Monday afternoon. 

Regards, 

Saurabh Dadu 

LiveSalesman 

On Sep 6, 2020, at 2:05 PM, Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > wrote: 

BQ_BEGIN

Hi Team, 

Quick update and reminder on backlogs for both groups. 

Attaching the raw file as file. 

There are total 167 tickets in both groups for months of May, June and July. Kindly get these closed on priority. 

	

Ticket count LSM 		

Ticket count LSM 2 

May 	

20 		

May 	

29 

Jun 	

22 		

Jun 	

41 

Jul 	

32 		

Jul 	

23 

Aug 	

724 		

Aug 	

315 

Sep 	

1250 		

Sep 	

80 

Grand Total 	

2048 		

Grand Total 	

488 

Regards 

Imran 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 2, 2020 2:40 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] >; Saurabh < [ mailto:[email-masked] | [email-masked] ] >; deeksha < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: LSM Ticket Back logs as of September 2 

External email sender, please take precaution. 

Hi Jessie, 

I have already started working on the backlog tickets and will finish all of them soon. Will share the sheet with you, where we need your teams assistance once we finish all backlogs. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Mustehsan Siddiqui" < [ mailto:[email-masked] | [email-masked] ] >, "Saurabh" < [ mailto:[email-masked] | [email-masked] ] >, "deeksha" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 2, 2020 3:36:54 PM 
Subject: LSM Ticket Back logs as of September 2 

Hi Team, 

Why do we still have back logs from May until July? 

This is already 4 months’ worth of back log. 

SHOPATHON is going to start next month and next is WWS on November. 

Please clear these back logs tomorrow . 

	

MONTH 	

TICKET COUNT (LIVESALESMAN Group) 

May 	

25 

Jun 	

30 

Jul 	

32 

Aug 	

1201 

Sep 	

533 

Grand Total 	

1821 

	

MONTH 	

TICKET COUNT (LIVESALESMAN L2 GROUP) 

May 	

40 

Jun 	

58 

Jul 	

36 

Aug 	

372 

Sep 	

5 

Grand Total 	

511 

[ mailto:[email-masked] | @Mohd Imran ] kindly monitor the progress of these tickets from tomorrow. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Ccc54f677c7c242a1f3ab08d8554d42e6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637353137979671070&sdata=uW9m4iNTbiDB7YKMOH%2B%2BMO%2FxZiLJ%2FdVTQWSqFuNQ9oc%3D&reserved=0 | 
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<LSM 2.xlsx> 

<LSM.xlsx> 

BQ_END

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com