Subject: Refund approval.
From: Haithm Saeed <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 11 Sep 2020 08:27:57 -0700 (MST)

Hi Team, 
Problem Statement: Refund approval. 
Order Date: :May 22, 2020 
Order ID: 6493455731 
Tracking ID: S001334038910 
Issue Description: The order was placed onMay 22, 2020 and delivered to customer on 6/22/20 . But customer claiming that he has not all item only rececving 6 pieces the order name ( 
160046860 - - Moroccan Printed Table quantity (10) as per hybris the all item has been shipped and delivered from our side. 
Case history: Customer reach out to us on 25 June 2020, that there is one item is missing from his order and not received it. we have escalated to warehouse to update us many times but we did not get any update. and customer is chasing us for refund. 
Customer's history: Customer is with us since 4/22/20 and has 4 completed orders. 
Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
Thank you for your help. 
Regards, 
Haithm