Subject: Re: Refund approval #6488303835
From: Shakeeb Arsalan <[email-masked]>
To: Mohammed Awad MohammedGaily <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>, Ksaconloc Returns <[email-masked]>, escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Fri, 11 Sep 2020 06:27:10 -0700 (MST)

Hi Mohammed, 

RMA 24160350 has been created for the order 6488303835 
Please Process 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Mohammed Awad MohammedGaily" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Ezzaldeen Mahyoub" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Ksaconloc Returns" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, September 8, 2020 6:03:59 PM 
Subject: RE: Refund approval #6488303835 

[ mailto:[email-masked] | @Fauzan  Ahmad . Musalman ] 

Please create RMA and share to Mohammed. 

From: Mohammed Awad MohammedGaily <[email-masked]> 
Sent: Tuesday, September 8, 2020 2:14 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Malik Ismail <[email-masked]>; Ksaconloc Returns <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: RE: Refund approval #6488303835 
Importance: High 

Hi jessie 

FYI 

Mentioned order is at our end , need RMA. 

	

6488303835 	

S001159414726 	

ECRYD947640 	

- 	

NO RMA 	

1/1 	

SHIPA 	

D-2 - AUG-5 

Regards 

Gaily 

EXT-4650 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: 08 September 2020 13:02 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Mohammed Awad MohammedGaily < [ mailto:[email-masked] | [email-masked] ] >; Ksaconloc Returns < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ezzaldeen Mahyoub < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refund approval #6488303835 

[ mailto:[email-masked] | @Mohammed Awad MohammedGaily ] [ mailto:[email-masked] | 
@Ksaconloc Returns ] 

Please advise if we have this order in the warehouse? 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, September 7, 2020 7:24 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Ezzaldeen Mahyoub < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund approval #6488303835 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us to get refund approval for the below case. 

Thank you for your help. 

Regard, 

Fauzan 

From: "Ezzaldeen Mahyoub" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 7 September, 2020 13:06:36 
Subject: Refund approval. 

Hi Team, 

Problem Statement: Refund approval.. 

Order Date: 02-May-2020 

Order ID: 6488303835 

Tracking ID: S001159414726 

Total Price: SAR 298.00 

Issue Description : The order was placed on May 1 , 2020 , 2020 and marked as delivered to customer on May 7 , 2020 . 

But customer claiming that he has not received the order also as per shipa website the package has been returned to warehouse 

Case history : Customer reach out to us on 6 Jun 2020, that he did not receive his order . we have escalated to shipa for POD to update us many times but we did not get any update. and customer is chasing us for refund. 

Customer's history : Customer is with us since May 2020 and has 1 completed orders. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 

Ezzaldeen 

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