Subject: Re: Late returning/ Refund approval/ 6467451434
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Asjad Hussain <[email-masked]>
Date: Fri, 11 Sep 2020 04:46:32 -0700 (MST)

Hi team, 

Problem Statement : (Late returning) / Refund approval 

Order Date : Feb 27, 2020 

Order ID : 6467451434 
RMA : 23908293 

Tracking ID : 45959597434 

pick up reference : F190BC4 

Assistance Required : Need refund approval. 

Issue Description : as per the pickup reference the return request has been collected by aramex but till now it has not been submitted to the conloc to do the needful and process the refund. 

Case history : The customer reached out to us on 12th of June and since then the issue was escalated several times to Aramex to do the needful but no action has been taken. 

Customer's history : the customer is with us since August 2019, and is having 6 completed orders with us. 

Regards, 

Asjad 

From: "ALL RUH OPS Landmark" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "ALL RUH OPS Landmark" <[email-masked]>, "Ramez Grada" <[email-masked]>, "AbdelKaderS" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, August 12, 2020 3:36:02 PM 
Subject: RE: Late returning/ 6467451434 

Dear, 

Will check with concerned team and get back to you. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, August 12, 2020 11:42 AM 
To: ALL RUH OPS - Landmark <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>; Ramez Grada <[email-masked]>; AbdelKader Salameh <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]>; escalations dxbteam <[email-masked]> 
Subject: Re: Late returning/ 6467451434 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

Waiting for your action. 
Please do the needful, the customer is chasing us. 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "ALL RUH OPS Landmark" < [ mailto:[email-masked] | [email-masked] ] >, "AbdulrahmanMoha" < [ mailto:[email-masked] | [email-masked] ] >, "Ramez Grada" < [ mailto:[email-masked] | [email-masked] ] >, "AbdelKaderS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 4, 2020 12:22:11 PM 
Subject: Re: Late returning/ 6467451434 

Hi Team, 

With reference to the following AWB & pickup Ref 45959597434;F190BC4 , we request you to submit the collected items to the WH the soonest in order to refund the customer. 
the issue has been pending since long time. 

Regards 
Shakeeb 

From: "Asjad Hussain" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 17 July, 2020 14:25:35 
Subject: Late returning/ 6467451434 

Hi team, 

Problem Statement: (Late returning) 

Order Date : Feb 27, 2020 

Order ID: 6467451434 

Tracking ID: 45959597434 

pick up reference: F190BC4 

Assistance Required: Need Urgent returning, 

Issue Description: The return items have been collected but not returned to the warehouse. 

kindly expedite the return so that the refund can be processed. 

Regards, 

Asjad