Subject: Refund approval.
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Fri, 11 Sep 2020 02:56:10 -0700 (MST)

Hi Team 
​ 
Problem Statement : Refund approval. 

Ticket id : 983624 
Order Date :Apr 19, 2020 
Order ID: 6484001842 
Tracking id: S000986963523 

Total Price : SAR262.00 

Issue Description : The Customer placed the order on Apr19 2020 and the order was marked as "DELIVERED" and the customer confirmed that he did not received it so i have raised to shipa for POD but no POD has been sent to us . However till now the order not delivered to customer as per to the customer. 

Case history : The customer reached out to us on 08 of May and since then the issue was raised to shipa but no action has been taken. 

Customer's history : The customer is having 1 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 
​ 
Thank you for your help! 

Best Regards, 
Abdulqader